In this video, Mr. Paritosh Sharma, Bada Business Professor, introduces the course "How to Sell?"

Key Outcomes:

• Learn ‘closing techniques’ to become a sales champion
• Get accustomed to and understand key sales words, terms and techniques
• Implement the sales strategies discussed in this course to boost your sales and make your business big

In this video, Dr. Vivek Bindra, the Founder and CEO of Bada Business Pvt. Ltd., shares some of the most powerful sales strategies that can help you in boosting your sales.

Key Outcomes:

• Implement sales strategies in your business
• Recruit those people who can communicate with customer effectively

In this video, Dr. Vivek Bindra, the Founder and CEO of Bada Business Pvt. Ltd., shares 10 more sales strategies that can help you in boosting your sales.

Key Outcomes:

• Implement various sales strategies in your business
• Research about your customers before reaching them
• Ensure to follow up your customer
• Renew old relationships with your customers

In this video, Dr. Vivek Bindra, the Founder and CEO of Bada Business Pvt. Ltd., shares some of the digital strategies that will help in making your business big.

Key Outcomes:

• Implement digital strategies in your business
• Shift your offline mode of physical business into online mode

In this video, Dr. Vivek Bindra, the Founder and CEO of Bada Business Pvt. Ltd., explains how you can increase your digital sales.

Key Outcomes:

• Make sure to track your online competition
• Implement social media strategies to build your online reputation

In this video, Dr. Vivek Bindra, the Founder and CEO of Bada Business Pvt. Ltd., shares 6 powerful sales closing techniques.

Key Outcomes:

• Implement these 6 closing sales techniques in your business
• Build trust with your customer by being honest with them

In this video, Dr. Vivek Bindra, the Founder and CEO of Bada Business Pvt. Ltd., shares 14 powerful sales closing techniques.

Key Outcomes:

• Implement 14 sales closing approaches in your business
• Try to understand your customer before applying any sales closing approach

In this video, Dr. Vivek Bindra, the Founder and CEO of Bada Business Pvt. Ltd., shares different discount strategies and schemes that will help you to increase your sales.

Key Outcomes:

• Implement the discount strategies as per your products or business
• Use discounts or schemes to acquire new customers, clear out the old inventory, and boost your sales
• Give coupons to your customers on a purchase for saving your cost

In this video, Dr. Vivek Bindra, the Founder and CEO of Bada Business Pvt. Ltd., shares marketing strategies to grow your business.

Key Outcomes:

• Use marketing strategies to boost your business
• Increase your Brand Advocacy Ratio to get more customers
• Work with agencies or your team to make PR strategies and get noticed
• Identify and tie up with an influencer to promote your product and bring more customers
• Know your customer well by researching about them and understanding their needs

In this video, Dr. Vivek Bindra, the Founder and CEO of Bada Business Pvt. Ltd., shares marketing communication strategies to increase your sales.

Key Outcomes:

• Focus on the content of the advertisements to attract customers
• Use storytelling to sell your product to increase the recall value of your  brand
• Give an attractive headline to your presentation
• Provide impactful content in your presentation to keep customers connected

In this video, Dr. Vivek Bindra, the Founder and CEO of Bada Business Pvt. Ltd., explains how technology will help you to boost your sales and grow your business.

Key Outcomes:

• Save time, efforts, and money using technology
• Make your work and management easy using technology
• Select the right technology for your business to grow it 30-40% more

In this video, Dr. Vivek Bindra, the Founder and CEO of Bada Business Pvt. Ltd., explains the different customer service strategies that will help you to make your customer happy and loyal.

Key Outcomes:

• Solve customer problems efficiently
• Implement customer service strategies to make your customers happy and satisfied

In this video, Dr. Vivek Bindra, the Founder and CEO of Bada Business Pvt. Ltd., explains the different organisational strategies to grow your business.

Key Outcomes:

• Implement organisational strategies to grow your business multi-folds
• Connect with industry associations and networks to drive benefits from them

In this video, Dr. Vivek Bindra, the Founder and CEO of Bada Business Pvt. Ltd., explains the different organisational strategies to grow your sales and improve the performance of your employees.

Key Outcomes:

• Use organisational strategies to increase sales of your company
• Make proper use of organisational strategy to measure employee performance
• Make the right incentive plans to increase sales and motivate employees

In this video, Mr. Vikas Singha, Bada Business Professor, explains the basics of selling that will help you to increase your sales.

Key Outcomes:

• Use knowledge about competition and marketplace to create value addition in your product
• Make efforts to kill the objections of customers before it arises.
• Use knowledge about product and company to perfectly deal with your customers

In this video, Mr. Gagan Oberoi, Bada Business Professor, explains how to use Call Centres for scalability of your business.

Key Outcomes:

• Learn how call centres can scale up your business
• Ability to set up a call centre with the right infrastructure and technology
• Learn how technology like CRM helps in call centres

In this video, Mr. Gagan Oberoi, Bada Business Professor, explains how to generate qualified sales leads.

Key Outcomes:

• Use customer’s real-time information to reach qualified customers
• Make use of lead platforms to convert marketing qualified leads into sales qualified leads
• Develop probing questions for website to reach qualified customers

In this video, Mr. Gagan Oberoi, Bada Business Professor, explains how to generate quality leads to have a direct impact on business.

Key Outcomes:

• Use quality and qualified leads to scale your business
• Use lead scoring tool to nurture and develop quality leads
• Use marketing automation to automatically connect generated leads

In this video, Mr. Paritosh Sharma, Bada Business Professor, explains how lead generation campaigns should be designed to increase sales.

Key Outcomes:

• Make a lead generation campaign to increase sales
• Use good messages to attract customers
• Use lead nurture plan to turn a potential customer into an actual customer

In this video, Mr. Paritosh Sharma, Bada Business Professor, explains how to design effective lead generation campaign tools.

Key Outcomes:

• Segregate the different kinds of customers
• Use the right tools for lead generation campaigns to grow your business
• Learn how social media tools can be used to market your products based on people’s interest
• Make an inbound marketing campaign by using all the 6 points explained in the Bada Business campaign

In this video, Mr. Vikas Singha, Bada Business Professor, explains how to make your sales 10X through consultative selling approach.

Key Outcomes:

• Use consultative selling approach to sell products to find right prospects
• Design questions for customers using SPIN model
• Make problem-based questions to know the problems of the customers

In this video, Mr. Vikas Singha, Bada Business Professor, explains how to prospect & qualify your prospect leads.

Key Outcomes:

• Make the most of your prospects by understanding how to approach them
• Streamline your processes of prospecting and sales

In this video, Mr. Paritosh Sharma, Bada Business Professor, explains the different skills and tactics to win sales negotiations.

Key Outcomes:

• Learn negotiation skills while talking to your customers
• Strategise and use certain tactics to finalise deals
• Learn the importance of negotiations and the skills needed to be in a win-win situation

In this video, Mr. Paritosh Sharma, Bada Business Professor, summarises the course “How to Sell?”

Key Outcomes:

• Implement one strategy every month to grow your business
• Think big and grow your business by 100X

In this video, Mr. Paritosh Sharma, Professor, Bada Business, introduces a new PSC Course, "E-commerce."

Key Outcomes:

• Implement learning of this course in your e-commerce business
• Choose the right vendor for your e-commerce business

In this video, Mr. Paritosh Sharma, Professor, Bada Business, explains how to fear the fear of e-commerce.  

Key Outcomes:

• Check out the costs of your e-commerce business
• Learn CRM, digital marketing technologies for your e-commerce business

In this video, Mr. Nishant K Manchanda, Professor, Bada Business, explains about 10 points to build a large e-commerce business.

Key Outcomes:

• Take care of your customer experience
• Choose the right business model for your e-commerce business

In this video, Mr. Paritosh Sharma, Professor, Bada Business, explains about risk-free steps for e-commerce business.

Key Outcomes:

• Ensure that you use Paytm business, WhatsApp for business, Google for business apps in your e-commerce business 
• Keep your personal number separate from your business number while using these apps

In this video, Mr. Paritosh Sharma, Professor, Bada Business, explains about funding options for your e-commerce business.

Key Outcomes:

• Repay your debts on time to maintain a good CIBIL score
• Chose the funding source according to the needs of your e-commerce business

In this video, Mr. Paritosh Sharma, Professor, Bada Business, explains about funding for your e-commerce business.

Key Outcomes:

• Maintain your e-commerce business books in proper order
• Ensure that you complete all the government compliances for your e-commerce business

In this video, Mr. Paritosh Sharma, Professor, Bada Business, explains profitable E-commerce business categories.

Key Outcomes:

• Try to make your own private label brand
• Adopt an innovative approach for e-commerce clothing business

In this video, Mr. Paritosh Sharma, professor, Bada Business, shares an 8 Points checklist for starting a first-time e-commerce business.

Key Outcomes:

• Learn digital marketing for your e-commerce business
• Implement CRM for your service business

In this video, Mr. Paritosh Sharma, explains the difference in customer service of the e-commerce business.

Key Outcomes:

• Use the customer's name to share information on all channels
• Offer live chat service to your customers

In this video, Mr. Paritosh Sharma, Professor, Bada Business, explains about order management process for your e-commerce business.

Key Outcomes:

• Use CRM software in your e-commerce business
• Convert your passive customers into promoters

In this video, Mr. Nishant K. Manchanda, Professor, Bada business explains how to open a digital shop and run it efficiently without any hassles or difficulties.

Key Outcomes:

• Be careful to renew your domain name every year to avoid it being booked by anyone else
• Before selecting a vendor for your E-Commerce website, make sure that the company or individual has the relevant experience
• Refer to the important checklist whenever you are selecting the vendor for your E-Commerce website
• You can opt for a readymade E-Commerce shop if you want to

In this video, Mr. Nishant K. Manchanda, Professor, Bada Business, explains the product selection.

Key Outcomes:

• Based on your expertise, decide whether you want to sell commodity products or special products
• Identify your product category and then put all your efforts into selling those products

In this video, Mr. Nishant K. Manchanda, Professor, Bada Business,  shares a real case study to demonstrate how taking the business to the marketplace can help you earn and sell more.

Key Outcomes:

• Take your business in the marketplace if you don’t have a big budget
• Research about your product and customer needs
• Use logistics and resources properly

In this video, Mr. Nishant K. Manchanda, Professor, Bada Business, explains the process of selling your products through the marketplace.

Key Outcomes:

• Select your marketplace based on your product
• Start and earn more without investing much

In this video, Mr. Nishant K Manchanda, Professor, Bada Business, explains the difference between B2B & B2C commerce.

Key Outcomes:

• Creating a website for your B2B business
• Taking your business online

In this video, Mr. Nishant K. Manchanda, Professor, Bada Business, explains the pricing of products.

Key Outcomes:

• Use the tool to calculate the pricing and profit of your product before selling
• Make sure you calculate the cost of returned products to save yourself from loss
• Ensure that the selling price of your product is inclusive of loss of returned products to cover the cost

In this video, Mr. Nishant K. Manchanda, Professor, Bada Business, explains inventory management and warehouse set up.

Key Outcomes:

• Using SKU numbers to identify products saves time and increases profits
• Using a common language saves you from confusion and loss

In this video, Mr. Paritosh Sharma, Professor, Bada Business, explains how you can do powerful marketing and get customers on your e-commerce platform for free.

Key Outcomes:

• Make “How To?” videos of your product to attract customers
• Make sure that you’re not selling your brand, you’re giving a solution to your customer’s problems
• Make your video yourself or hire someone to do it for you and start uploading 2 videos a day
• Make sure you’re maintaining consistency in uploading videos

In this video, Mr. Parotish Sharma, Professor, Bada Business explains about drafting the returns and refund policy for your business.

Key Outcomes:

• Draft your return and refund policies very carefully
• Implement all the points mentioned above to draft a successful policy
• Reach out to your customers with your return policy and win their trust

In this video, Mr. Paritosh Sharma, Professor, Bada Business, explains about hiring an e-commerce consultant.

Key Outcomes:

• Use the above-mentioned steps to start your business on e-commerce
• Consider hiring an experienced consultant for your business because of the benefits it comes with

In this video, Mr. Nishant K. Manchanda, Bada Business Professor, explains where and how much to invest in which sector to set up a business.

Key Outcomes:

• Invest in technology and software tools
• Be it digital store, marketplace or social selling, and invest wisely

In this video, Mr. Nishant K. Manchanda, Professor, Bada Business explains how to invest in inventory wisely and calculate investment.

Key Outcomes:

• Invest carefully in inventory
• Calculate risks and investments wisely
• Use a calculator to know the important information that you might miss out on

In this video, Mr. Nishant K. Manchanda, Professor, Bada Business, explains about start your profitable e-commerce business.

Key Outcomes:

• Make the main page and product detail page of your digital dukaan to work as the top salesman
• Use good quality photos taken from various angles to attract customers
• Use videos to provide information about product features and benefits

In this video, Mr. Paritosh Sharma, Professor, Bada Business, explains the impact of customer reviews on an e-commerce business.

Key Outcomes:

• Make use of user-generated reviews to increase sales orders
• Make your website a top influencer by creating a Q and A page for all listed products of your website
• Use product review videos to gather suggestions and views about products from the viewers

In this video, Mr. Ankit Jain, Professor, Bada Business, explains the legal compliance and taxation requirements for an e-commerce business.

Key Outcomes:

• Make use of legal compliances to fulfill requirements of forming an e-commerce entity
• Use ISO certifications to build trust in customers
• Use the replication process to minimise the cancellations of orders

In this video, Mr. Ankit Jain, Professor, Bada Business explains different sales models for e-commerce business.

Key Outcomes:

• Implement a warehousing model to overcome the challenge of the dropshipping model
• Make use of assured fulfilment from seller location model to scale up the volume of orders
• Amend your GST to add place to your business

In this video, Mr. Ankit Jain, explains about forming an e-commerce entity.

Key Outcomes:

• Make use of the scale of operations to decide the form of e-commerce entity you choose
• Use knowledgeable team to set up business on e-commerce platform
• Make use of vision and capital requirements to start a suitable e-commerce business

In this video, Mr. Nishant Jain, Professor, Bada Business explains the dropshipping model of e-commerce.

Key Outcomes:

• Use dropshipping to quickly scale up your e-commerce business
• Use SKU codes to reduce the error of wrong product delivery to customers
• Implement dropshipping model for starting an e-commerce business with zero investment

In this video, Mr. Nishant K. Manchanda, Professor, Bada Business, explains how to become an excellent performer in e-commerce business

Key Outcomes:

• Create a questions and answers list by roughly estimating the questions a customer may ask
• Maintain the return orders register for properly maintaining all the return entries
• Launch the e-commerce business after doing a test run of the entire process
• Use MRP slips to inform customers about the product price and place of product origin

In this video, Mr. Paritosh Sharma, professor, Bada Business, explains about launching a high conversion marketing campaign for your e-commerce store.

Key Outcomes:

• Make use of online platforms for D2C and B2B selling
• Create good video ads with the help of good content and video shoot
• Use success metrics to measure the success of marketing campaigns

In this video, Mr Paritosh Sharma, Professor, Bada Business, explains how to win customer’s trust.

Key Outcomes:

• Implement the strategy of posting videos yourself to win the trust of customers
• Use exclusive schemes for customers doing prepaid purchasing
• Redirect the cash on delivery customers to different catalog showing higher-margin products

In this video, Mr. Paritosh Sharma, Professor, Bada Business, summarises the Problem Solving Course, "E-commerce."

Key Outcomes:

• Use multiples cities warehousing strategy for quick delivery of products
• Maintain inventory for minimising the returns
• Automate operations to scale up your e-commerce business

In this video, Mr. Paritosh Sharma, Bada Business Professor, shares the characteristics of the current and upcoming 100 million customers of e-commerce in India.

Key Outcomes:

• Understand your current and upcoming e-commerce customers to provide them better products and services
• Use the Google Search data to understand which type of business and products you should make to get more profit
• Make yourself available on Google to get discovered by the next 100 million customers  

In this video, Mr. Nishant K. Manchanda, Professor, Bada Business explains about e-commerce ecosystem.

Key Outcomes:

• Make sure that both the frontend and backend of your E-Commerce website are in smooth working condition
• Hire a digital marketing agency to bring more customers to your E-Commerce website
• Use various payment gateways to collect online payments from your customers
• Make use of a logistics company to pick up products from your warehouse and deliver it to the customer

In this video, Mr. Nishant K. Manchanda, Professor, Bada Business explains how to decide which E-commerce business model is suitable for your business.

Key Outcomes:

• Understand which E-commerce business model suits your business
• Be certain about which E-commerce business model will suit you and increase your sales

In this video, Mr. Nishant K Manchanda. Professor, Bada Business, explains the logistics & operations in an e-commerce business.

Key Outcomes:

• Learn the processes of Inventory and Order Management
• Use Racking System to stock your products
• Understand the logistics process of the courier company
• Manage returns and return them to your inventory

In this video, Mr. Nishant K. Manchanda, professor, Bada Business explains how to expand your E-Commerce business with a zero-marketing budget.

Key Outcomes:

• Grow your E-commerce business with a zero marketing budget by using WhatsApp, Facebook, and Instagram
• Create a WhatsApp broadcast list to send your product designs to everyone regularly and at fixed times

In this video, Mr. Nishant K. Manchanda, explains how to write excellent product descriptions to attract more customers.

Key Outcomes:

• Make an amazing product description that solves your customer’s burning problem
• Write your product description in pointers or lists, not in paragraphs
• Incorporate lots of graphics and images in your product description

In this video, Mr Paritosh Sharma, Bada Business Professor, explains how to choose the right vendor for your E-Commerce business.

Key Outcomes:

• Learn how to differentiate between different kinds of technology vendors
• Onboard process, pricing, and listing are key to the success of your e-commerce portal
• The interest of the vendor in your area of work is important for the success of your venture

In this video, Mr Paritosh Sharma, Bada Business Professor, shares the characteristics of the current and upcoming 100 million customers of e-commerce in India.

Key Outcomes:

• Avoid 18 common reasons leading to the failure of e-commerce businesses
• Learn the front and back-end costs of products retailing on e-commerce platforms
• Increase customer UX for your e-commerce business

In this video, Mr. Paritosh Sharma, Professor, Bada Business explains how to get your office ready to set up your E-Commerce business.

Key Outcomes:

• Learn how to set up an office for your e-commerce business
• Book a domain name, design your logo and register your email
• Use the 14-point checklist to set up your e-commerce venture
• Apply for a GST number without the help of a CA

In this video, Mrs. Samriti Grover, Professor, Bada Business, explains about customer delight.

Key Outcomes:

• Define a customer-first culture & practice it
• Be responsible towards your customer

In this video, Mrs. Samriti Grover, Professor, Bada Business, explains how to become a customer-centric company. 

Key Outcomes:

• Follow a customer-centric approach in your company
• Ensure that you continuously contact your customers

In this video, Mrs. Varuna Raghav, Professor, Bada Business explains about customer service parts.

Key Outcomes:

• Stay connected with churned customers
• Make customers exit happily 

In this video, Mrs. Pramila Dixit, Professor, Bada Business, explains about the role of attentive listening in customer service.

Key Outcomes:

• Provide a better solution to the customer
• Listen attentively instead of speaking

In this video, Mrs. Pramila Dixt, Professor, Bada Business explains about empathy in customer service.

Key Outcomes:

• Be empathetic towards your customer
• Provide the best possible solution to your customer

In this video, Mrs. Samriti Grover, Professor, Bada Business, explains about dealing with difficult customers.

Key Outcomes:

• Determine the source of the customer’s problem
• Solve the issue fast and avoid repeating the problem

In this video, Mr. Deepak Kashyap, Professor, Bada Business, explains about Omni-channel for your business.

Key Outcomes:

• Implement the right customer-centric omnichannel for your business
• Follow three steps of analyse, design, and automate in your omnichannel

In this video, Mrs. Varuna Raghav, Professor, Bada Business, explains about scaling up your customer service.

Key Outcomes

• Align your team with customer service goals
• Provide a personal touch in your customer service

In this video, RJ Jassi, Professor, Bada Business, explains about building rapport with customers.

Key Outcomes:

• Increase your customer rapport by treating them as you want to be treated
• Use attentive listening strategy to understand customer

 In this video, Mrs. Varuna Rahav, explains about customer service centre.

Key Outcomes:

• Make an extremely well customer service centre for your business
• Use customer service to provide the best experience to customers among all the competitors

In this video, Mr. Paritosh Sharma, professor, Bada Business explains about customer persona.                

Key Outcomes:

• Build a culture of customer service in your business
• Implement CRM to provide world-class customer service
• Use 5 factors to create a customer persona

In this video, RJ Jassi, Professor, Bada Business, explains about DNA of complaints.

Key Outcomes:

• Make strategies to address customers complaints in a better way
• Use the HEARD approach to deal with customer complaints easily

In this video, Mrs. Pramila Dixit, Professor, Bada Business explains the importance of feedback from the customer.

Key Outcomes:

• Learn the different instruments through which feedback is obtained
• Use negative feedback to improve products and services
• Respond to customer feedback with a personalised approach
• Learn how feedback actually leads to customer acquisition and retention

In this video, Mrs. Samriti Grover, Professor, Bada Business, explains about customer service for solopreneurs.

Key Outcomes:

• Make a presentable and unique style so that your clients remember you as a solopreneur
• Master the implementation of good customer service for client retention and client trust

In this video, Mr. Deepak Kashyap, Professor, Bada Business, explains about refreshing button in business.

Key Outcomes:

• Refresh your strategies before the expiry date so that it is threat proof
• Choose the right strategy for the right market
• Make your business strategy futuristic and keep making changes with time as changes are inevitable 

In this video, Mrs. Samriti Grover, Professor, Bada Business, explains about language engineering.

Key Outcomes:

• Master good communication and language, as it is very invigorating to hear
• Train your employees in how to communicate appropriately to your customers
• Use language that puts your customers at ease and makes them comfortable
• Don’t communicate very informally to customers

In this video, Mrs. Samriti Grover, Professor, Bada Business, explains about knowing your customer.     

Key Outcomes:

• Collect basic data about to know your customers
• Take advantage of data collection

In this video, Mrs. Samriti Grover, Professor, Bada Business, explains about customer service on social media.

Key Outcomes:

• Solve customer’s problems on social media for a better experience
• Understand the benefits and challenges of customer service on social media

In this video, Mrs. Samriti Grover, Professor, Bada Business, explains how to make your communication effective.

Key Outcomes:

• Train yourself and your team for effective communication
• Use these strategies to avoid barriers in your communication
• Understand and learn these points to give your customers a better experience

In this video, Mr. Paritosh Sharma, Professor, Bada Business, explains about customer service.

Key Outcomes:

• Create a Facebook Group and add your customers to it to form a community for answering their queries, take suggestions, etc.
• Make your customer service better to increase your business revenue

In this video, Mrs. Samriti Grover, Professor, Bada Business, explains about customer service.

Key Outcomes:

• Make use of the right people, training, and technology to focus on a good customer experience
• Set good customer experience examples to motivate and retain employees
• Use customer satisfaction strategies for providing better customer services and increasing publicity

In this video, Mrs. Samriti Grover, professor, Bada Business, explains the summary of the customer service course.

Key Outcomes:

• Make use of customer satisfaction elements to provide a better customer experience
• Implement technological tools to automate and provide better customer service
• Use customer handling strategies to increase the revenue of your business

In this video, Mrs. Varuna Raghav, Professor, Bada Business, explains about cost center and revenue center.

Key Outcomes:

• Understand the difference between the cost center and revenue center
• Try to convert every opportunity into revenue generation without irritating customers

In this video, RJ Jassi, Professor, Bada Business, explains about DNA of complaints.

Key Outcomes:

• Handle the customer complaints properly to avoid damage to the company
• Identify the different types of customer complaints you are facing

In this video, Mrs. Varuna Raghav, Professor, Bada Business, explains about the automation of sales and marketing function.

Key Outcomes:

• Use sales and automation tools for sales conversion
• Implement sales and marketing automation tools to ensure sales and marketing function works as an error-free machine
• Implement the marketing automation tools to send the right message to the right customers

In this video, Mrs. Varuna Raghav, Professor, Bada Business, explains about customer service tools.

Key Outcomes:

• Know why your business needs customer service tools
• Learn about phone software and automation to manage customer queries and complaints
• Understand how customer service tools track customer behaviour and trends
• Improve customer experience

In this video, Mrs. Pramila Dixit, Professor, Bada Business, explains about the future of customer care.

Key Outcomes:

• Understand the future of customer service for a better customer experience
• Implement the learnings in your business for your business growth

In this video, Ms. Samriti Grover, Bada Business Professor, introduces the course “Negotiation Skills.”

Key Outcomes:

• Use negotiation techniques to crack your deal
• Build rapport with others for successful negotiation

In this video, Ms. Pragati Bajpai, Bada Business Professor, explains the concept and need of negotiation skills.

Key Outcomes:

• Develop good negotiation skills to get benefits from a negotiation 
• Use the win-lose approach while doing a one-time transaction
• Do brainstorming to do an integrative negotiation 

In this video, Ms. Abha Maryada Banerjee, Bada Business Professor, explains the negotiation process.

Key Outcomes:

• Make notes and practice them ahead of a negotiation
• Understand the other party’s perspective, attitude, purpose, and need
• Prepare about 10-20 convincing techniques to convince your negotiating partner
• Make a negotiation strategy

In this video, Ms. Abha Maryada Banerjee, Bada Business Professor, explains how to use empathy for negotiation.

Key Outcomes:

• Demonstrate with body language during negotiation
• Stick to the facts and truth for successful negotiation
• Follow the principles of negotiation
• Prepare a classic summary about  your value creation

In this video, Ms. Abha Maryada Banerjee, Bada Business Professor, explains the different ways of bargaining.

Key Outcomes:

• Use bargaining to bring the negotiation in your favour
• Bargain to get optimised and beneficial results
• Use a win-win situation to achieve the best outcome of the negotiation

In this video, Ms. Abha Maryada Banerjee, Bada Business Professor, explains how to close a deal.

Key Outcomes:

• Prepare a framework to close a negotiation
• Drop a hint of finishing discussion to clear up confusion regarding the closure of the negotiation
• Use "final" word to move toward closure
• Find the missing piece if the other party is prolonging the discussion during a negotiation

In this video, Mr. Sunil Chopra, Bada Business Professor, explains how to use the flinch strategy of negotiation.

Key Outcomes:

• Use silence as a Flinch strategy to crack your deal
• Walk away when the deal is not as per your expectations

In this video, Mr. Suren Saini, Bada Business Professor, explains how to use high-ball/low-ball negotiation technique.

Key Outcomes:

• Use the low-ball technique if you are a buyer
• Use the high-ball technique if you are a seller
• Use the high-ball/low-ball technique to make others rethink or re-evaluate their offer price

In this video, Mr. Suren Saini, Bada Business Professor, explains how to use Good Cop-Bad Cop technique in negotiations.

Key Outcomes:

• Implement the Good Cop-Bad Cop technique in negotiation
• Dramatise your conversational skills
• Apply divide and rule technique to diffuse Good Cop-Bad Cop technique

In this video, Mr. Suren Saini, Bada Business Professor, explains how to use the nibble technique of negotiations.

Key Outcomes:

• List down the issues & expectations of both parties before starting the negotiation
• Use the nibble technique to close the deal by converting the nibble into your favour
• Refuse the extra demands of customer to counter the nibble technique
• Use nibble technique wisely and negotiate with the customer as much as possible

In this video, Mr. Suren Saini, Bada Business Professor, explains how to handle emotions during a negotiation process.

Key Outcomes:

• Diffuse your emotional triggers during a negotiation
• Handle your counterpart's emotions in a negotiation
• Avoid judgment in negotiation
• Reframe anxiety as excitement ahead of a negotiation

In this video, Mr. Santosh Jha, Bada Business Professor, explains the different ways to convert other party’s “No” into Yes” in a negotiation.

Key Outcomes:

• Use probing to continue communication with your counterpart
• Don't take the yes/no of your counterpart personally
• Follow-up your prospective client even if the negotiation is not completed

In this video, Mr. Santosh Jha, Bada Business Professor, explains how to do salary negotiations.

Key Outcomes:

• Search websites or online platforms to know the market value of the job position for which you have applied
• Always end an unfavorable salary negotiation on a positive note
• Offer benefits other than salary to hire the good talent
• Make a big list of benefits to decide about the job offer acceptance

In this video, Mr. Suren Saini, Bada Business Professor, explains how to apply the price anchoring technique in negotiations.

Key Outcomes:

• Understand the customers’ buying behavior
• Apply price anchoring technique to sell your product at the best price
• Use price anchor to build customers’ perception
• Use labels for some products to encourage customers to buy

In this video, Mr. Suren Saini, Bada Business Professor, explains the different tools of negotiation skills.

Key Outcomes:

• Use a problem-solving approach to negotiate without any monetary exchange
• Use an assertive approach to do better negotiation
• Use the sandwich technique instead of directly saying “no” to a person/party

In this video, Mr. Suren Saini, Bada Business Professor, explains the silence technique of negotiation.

Key Outcomes:

• Learn the art of asking the right questions to win the negotiation
• Remain silent for some time after giving the offer to the other party
• Don't feel uncomfortable by a pause of the other party
• Ask open-ended questions to get detailed answers from the other party

In this video, Ms. Samriti Grover, Bada Business Professor, summarises the course “Negotiation Skills.”

Key Outcomes:

• Develop negotiation skills to get benefits from a deal
• Be emotionally strong to read other's mind during the negotiation
• Bargain to negotiate and close the best deal

In this video, Ms. Samriti Grover, Bada Business Professor, introduces the course “Telesales and Call Centre Operations.”

Key Outcomes:

• Use telesales in your business for direct interaction with customers
• Use inbound telesales to handle customers queries effectively

In this video, Mr. Varun Harnal, Bada Business Professor, explains how to train call centre employees.

Key Outcomes:

• Provide training to your call centre employees to beat the competition
• Provide leadership training to team leaders and managers for effective team handling

In this video, Mr. Manav Ahuja, Bada Business Professor, explains how to deliver a clear message on a telesales call.

Key Outcomes:

• Compliment your customers for better two-way communication
• Use affirmations and acknowledgment to match the pace & speed

In this video, Mr. Gagan Oberoi, Bada Business Professor, explains how to create an SOP & BCP for your call centre.

Key Outcomes:

• Create SOP for all the departments of your organisation
• Built BCP to save your business from the negative impact of  natural calamities

In this video, Mr. Manav Ahuja, Bada Business Professor, explains how to create KPI & KRA for call centres.

Key Outcomes:

• Develop KPIs & KRAs to track the performance of your employees
• Take the help of HR to implement KPIs & KRAs in your organisation

In this video, Mr. Gagan Oberoi, Bada Business Professor, explains how to hire people for a call centre.

Key Outcomes:

• Hire the right candidate for the right job role
• Create a Job Description (JD) to clearly define expectations and responsibilities to candidates
• Retain employees to build good manpower for a well-structured call centre

In this video, Mr. Manav Ahuja, Bada Business Professor, explains how to prepare for telesales call.

Key Outcomes:

• Practice to prepare for telesales calls
• Practice telesales calls to bring perfection in calls and increase revenue

In this video, Ms. Samriti Grover, Bada Business Professor, summarises the course “Telesales and Call Centre Operations.”

Key Outcomes:

• Set up business call centre as per the requirements of your business
• Hire a mix of fresher and experienced candidates for your call centre
• Motivate employees to perform their best by providing rewards and recognition

In this video, Mr. Manav Ahuja, Bada Business Professor, explains how to close a call.

Key Outcomes:

• Generate urgency  for offers in the customer’s mind to ensure that the customer purchases the product
• Provide a simple and clear message to customer to ensure easy recall of your product in the customer’s mind
• Repeat your name 2 to 3 times during the sales call

In this video, Mr. Gagan Oberoi, Bada Business Professor, explains the advanced technology required for call centre.

Key Outcomes:

• Use advanced technology in your call centre to achieve a next-level jump
• Use chatbots and voicebots to provide the immediate and right solution to the customers in the first time
• Use live chats as it has fewer chances of information leakage
• Use advance reporting and analytics tools to measure and analyse the business

In this video, Mr. Gagan Oberoi, Bada Business Professor, explains how to set up a call center.

Key Outcomes:

• Use detachable workstations in your call center
• Build SOP for every aspect of your call center
• Use new technology and automation in the call center
• Provide good quality headsets to team members/executives
• Make arrangements for the safety of your employees 

In this video, Ms. Harsimran Sahdev, Bada Business Professor, explains the importance of scripts for a call center.

Key Outcomes:

• Provide a synchronised response to a particular customer objection
• Ensure equal treatment to all customers
• Do a lot of research to design a script
• Have different call closure for different customers
• Prepare a call flow and make a structured script

In this video, Mr. Gagan Oberoi, Bada Business Professor, explains the technology used in a call center.

Key Outcomes:

• Use automatic call distribution for intelligent routing system
• Use sticky agent to save customers' time
• Implement IVR system to engage with customers
• Use voice recording/screen recording to avoid any legal hassle
• Implement Do Not Call management

In this video, Mr. Manav Ahuja, Bada Business Professor, explains how and when to scale up a call center.

Key Outcomes:

• Understand the signals toward expansion of your call center
• Track monthly growth trends
• Ensure you are generating profit while scaling up your call center
• Reduce your Cost Of Customer Acquisition (COCA) by using existing database
• Bring innovation in products and technology

In this video, Mr. Varun Harnal, Bada Business Professor, explains the importance of listening skills in telesales.

Key Outcomes:

• Improve your listening skills by practicing active listening
• Carefully listen to  your customers' voice to know their emotions
• Use "noise-canceling headphones" to avoid distracting noises
• Respond appropriately to your customers
• Do not interrupt your customers

In this video, Mr. Chirag Sharma, Professor Bada Business, explains how to fulfill your orders on Amazon.

Key Outcomes:

• Fulfill your order within time in order to avoid cancellation
• Pack your products tightly to minimise your shipping cost

In this video, Mr. Chirag Sharma, Professor Bada Business, explains the Amazon order cancellation policy.

Key Outcomes:

• Never cancel orders and if cancellation is done, it should be done prior Estimated Shipment Date (ESD)
• Cancellation rate should be 2% to enable a good customer experience and maintain good seller performance metrics

In this video, Mr. Chirag Sharma, Professor Bada Business, explains the 3Rs of Amazon Selling (Return, Refund, and Replacement).

Key Outcomes:

• Be aware of the return and refund policies
• File a SAFE-T claim if your returned  order is damaged or used

In this video, Mr. Chirag Sharma, Professor Bada Business, explains the inventory dashboard.

Key Outcomes:

• Track inventory to avoid shortage of products
• Update, check, and manage inventory to fulfill your customer’s orders

In this video, Mr. Chirag Sharma, Professor Bada Business, explains the importance and implementation of brand registry.

Key Outcomes:

• Secure your product listing through brand registry
• Make a trademark of your brand for brand registry

In this video, Mr. Chirag Sharma, Professor Bada Business, explains the automatic ad campaigns of Amazon ads.

Key Outcomes:

• Launch Amazon ads to increase sales on Amazon
• Use Amazon ads to show your products at the top of the Amazon search results

In this video, Mr. Chirag Sharma, Professor Bada Business, explains the manual ads campaigns.

Key Outcomes:

• Launch manual ad campaign to increase the sale of your product on Amazon
• Identify relevant keywords for the keyword targeting
• Select a specific category or individual product for the product targeting 

In this video, Mr. Chirag Sharma, Professor Bada Business, explains how to calculate profit using Amazon calculator.

Key Outcomes:

• Use Amazon calculator to calculate the profit
• Consider the referral fees, closing fees, and shipping fees while calculating the total fees

In this video, Mr. Chirag Sharma, Professor Bada Business, summarises the course “Sell on Amazon.”

Key Outcomes:

• List your business on Amazon to increase revenue  
• Focus on low Return to Origin percentage to earn a profit on Amazon

In this video, Mr. Chirag Sharma, Professor Bada Business, explains how to optimise your product listing.

Key Outcomes:

• Use the tool AMZDataStudio/listing builder for listing on Amazon
• Use the keywords 2-3 times in the product description

In this video, Mr. Chirag Sharma, Professor Bada Business, explains how to use fulfilment by Amazon.

Key Outcomes:

• Join FBA and send your products to the Amazon fulfillment center
• Check the referral fee, closing fee, and product type while choosing for FBA

In this video, Mr. Chirag Sharma, Professor Bada Business, explains the fee structure of Amazon.

Key Outcomes:

• Check the item price and referral fees percentage before paying the referral fees on Amazon  
• Check the volumetric or actual weight of the product before paying Amazon shipping fees

In this video, Ms. Samriti Grover, Bada Business Professor, introduces "How to Sell on Amazon?" course.

Key Outcomes:

• Create an account on Amazon seller to sell your products online
• Get advantage of the world's fastest-growing Indian market
• Widen your reach by selling your products on Amazon
• Learn how to sell your products on Amazon

In this video, Mr. Chirag Sharma, Professor Bada Business, explains the GTIN exception for your product.

Key Outcomes:

• Apply for GTIN exemption for unbranded products
• Enter "Generic" in the brand name field for unbranded products
• Get GTIN exemption by clicking on "Request Approval"
• Apply for GTIN exemption to avoid complexity in the product listing 

In this video, Mr. Chirag Sharma, Professor Bada Business, explains how to create an Amazon seller account.

Key Outcomes:

• Create an Amazon Seller account to sell your products
• Get the GST number to list your products on Amazon
• Offer free shipping to attract more customers 

In this video, Mr. Chirag Sharma, Professor Bada Business, explains the Amazon Seller dashboard and shipping methods.

Key Outcomes:

• Choose the FBA shipping method for faster delivery
• Understand the features of Amazon Dashboard to increase sales
• Know the best prices for your products under the "Pricing" tab

In this video, Mr. Chirag Sharma, Professor Bada Business, explains how to list your products on Amazon through Product Mapping.

Key Outcomes:

• List already available products on Amazon through Product Mapping
• Enter the Country of Origin of your product while listing
• Find the HSN code of any product through Google search
• Enter the lowest price for your product to get the "Buy Now" button on your product 

In this video, Mr. Kedar Bhole, Bada Business Professor, explains how storytelling increases the economical value of your business.

Key Outcomes:

• Create wealth from stock market without any loss using the cup pattern
• Monitor the changes of management, company policy, and government rules to achieve your target amount
• Use cup pattern to calculate your target amount

In this video, Ms. Samriti Grover, Bada Business Professor, introduces the course “Storytelling in Business.”

Key Outcomes:

• Use storytelling to communicate with customers in a different way
• Use storytelling to create answers for unasked questions of customers in a creative and engaging way

In this video, Ms. Neeta Iyer, Bada Business Professor, explains the different concepts of storytelling and how to use them.

Key Outcomes: 

• Send information to your client in story form
• Focus on the story ending to affect your audience's behaviour
• Use a positive story to deal with a negative story 
• Use story to explain your company's mission, vision, and values

In this video, Mr. Kedar Bhole, Bada Business Professor, explains how storytelling helps to win customer trust.

Key Outcomes:

• Associate a story with your product so that the customer buys it even without trying it
• Use the storytelling to influence the customer scientifically and motivate them to buy the product
• Maintain a strong relationship with your customers through storytelling

In this video, Mr. Kedar Bhole, Bada Business Professor, explains the use of brand stories to attract customers. 

Key Outcomes: 

• Create your brand story to attract customers
• Use the Before After Bridge format to create a strong brand story
• Implement different formats of brand stories in your business 

In this video, Mr. Kedar Bhole, Bada Business Professor, explains the structure of systematic storytelling.

Key Outcomes:

• Tell stories to prospective clients in a structured way to gain their trust
• Use structured storytelling to get new customers   

In this video, Mr. Kedar Bholde, Bada Business Professor, explains how to make your company strong through storytelling. 

Key Outcomes: 

• Use storytelling to make your company able and strong 
• Use storytelling to attract talented employees
• Use storytelling in your presentation to make it more effective 

In this video, Mr. Kedar Bhole, Bada Business Professor, explains how to take care of customer and be connected with them through storytelling.

Key Outcomes:

• Build a good connection to make a stranger your customer
• Always tell a story to the customer, which is beneficial for him rather than you
• Try to understand the customer’s problem first and then make a story that describe your product

In this video, Mr. Samriti Grover, Bada Business Professor, summarises the course, “Storytelling in Business.” 

Key Outcomes:

• Use storytelling for business growth
• Identify best storyteller to increase lifetime customer value and credibility
• Follow storytelling strategy for marketing and advertising

In this video, Ms. Neeta Iyer, Bada Business Professor, explains the ‘Pixar Framework’ of storytelling.

Key Outcomes:

• Use storytelling to convince your customers
• Take the help of storytelling to connect with customers emotionally
• Implement Pixar Framework to make your storytelling perfect      

In this video, Ms. Neeta Iyer, Bada Business Professor, explains how to present a story to the audience.

Key Outcomes:

• Add 3Cs formula in your story to attract your audience
• Always open your 5 senses during storytelling to the easily connect with the audience
• Watch Public speakers and orators video and do practice for significant improvement in voice modulation

In this video, Ms. Neeta Iyer, Professor, Bada Business, explains how to use data in storytelling.

Key Outcomes:

• Use the data in storytelling to achieve your objectives
• Differentiate and analyse the data effectively for taking better decisions

In this video, Ms. Neeta, Professor, Bada Business, explains about storytelling in leadership.   

Key Outcomes:

• Share your stories and also listen to other’s stories
• Don’t hesitate to put your point of view publically